Business Transformation

Business Transformation Strategy

With disruptive change becoming the norm, many government departments and agencies are looking to transform their business models to meet changing demands. Ideally though, an organisation should be pre-empting rather than reacting to those changes.

Our core business is devising and executing strategic change, and we develop business transformation strategies that tackle disruptive forces head on – turning risks into opportunities and issues into benefits.

Strategic Reform’s Business Transformation solutions will help you adapt, redesign, and or align your business model, workforce, culture, technology, and business processes to achieve the outcomes you want and need. Our knowledge of market, industry and policy trends, and years of experience across government, enable us to bring valuable insights to your challenge.

Although we see all aspects of an enterprise holistically, we are able to focus on specific aspects if needed – be it internal operational pressures, machinery of government changes, adoption of newer technologies, or citizen expectations of digital services.

We are also can tackle strategic change end-to-end, an in discreet sections, such as:

    • Strategy Review (existing)
    • Strategy Alignment – Corporate, IT, Business
    • Strategy Development – Enterprise wide, or specific areas
    • Implementation Plans
    • Organisational Change Strategies
    • Benefit Realisation Strategies

At Strategic Reform, all of our services are closely aligned and we are able to bring together various skills and capabilities – visit our other Business and Technology Transformation Services to understand the value we can bring to your business.

Organisational Change Management

At Strategic Reform we believe that organisational change management is not a standalone activity or skill; it is part of everything we do and underpins all of our engagements. We believe that a complimentary and mutually inclusive value proposition exists between Organisational Change Management and Project Management. Working side by side, the former deals with the people side of change and the latter deals with the technical side of change.

In all engagements, we look to understand the broader organisational culture and attitudes towards change, so that we can anticipate and mitigate delivery and benefit risks. We work to build leadership capability, and the participation and buy-in of all staff.




Whether as part of a large transformation program or a single capability requirement, Strategic Reform can support you with:

  • Enterprise Change Management Frameworks – designing end-to-end integration of organisational change management into all areas of your organisation, with the intent of embedding change management practices into organisational DNA.
  • Stakeholder Analysis, Engagement and Management Plan
  • Change and Communication Strategies
  • Change Maturity/ Readiness Assessments
  • Change Impact Assessments
  • Change Capability Developments
  • Organisational Cultural Diagnostics and Improvement Programs
  • Equipping Change Champions – Training workshops to prepare leaders for change
    Design, Development, and Delivery of Leadership Development Programmes
  • Action Learning Sets – to support behavioural change (group setting) Executive Coaching Services to embed behavioural changes (individual one-on-one)

Visit our Clients and Case Studies to see how we incorporate our Organisational Change Management capabilities into our engagements.

Operating Model and Service Design and Implementation

Leaders in touch with their operating environment are often the first to recognise the need for change but many struggle with where or how to begin.

What exactly should we do? How much should we invest? What should the future state look like? What are the benefits of operating efficiently and effectively in the transformed state? How will we make it sustainable? Will our people embrace it or reject it?

At Strategic Reform we understand the science and art of delivering value to the customer or citizen, and achieving operational excellence. Service Design and Delivery, is an area of expertise, whether the initiative is internal or external facing, at individual channel level, or at a whole-of-supply chain level.

In addition to our web-based digital service design offerings, Shared Services is a focus area for Strategic Reform. We understand the benefits that the move to shared services present, but also the challenges that stem from it, including the changes to workforce requirements and structures.

In particular, we understand the challenges around establishing homogenous processes between agencies to achieve maximum benefits. Each agency does things differently, and changing processes and gaining people’s acceptance of the change can be challenging.

Our Operating Model and Service Design Services include:

  • Operational Performance Reviews and Improvement Plans
  • Functional Reviews and Improvement Plans
  • Organisational and Operating Model Design and Implementation
  • User Experience Research User-centric process design
  • Web Based Services
  • Information Architecture
  • Functional and Non-functional requirements
  • Shared Services Functional Reviews
  • Design of Shared Services
  • Implementation and Change Management of Shared Services
  • Costings for Shared Services

Contact Us to discuss the challenges you face with your operating model and service delivery, to see how we can help.

Procurement Strategy and Management

Strategic Reform has a proven record of accomplishment in procurement strategy, management, and execution. Our extensive experience covers of all aspects of small and large scale procurements, particularly in the Australian Government. We have an in-depth understanding of Procurement in the Australian Government, centred on the Commonwealth Procurement Rules.

In particular, we see digital strategies and cloud based technologies significantly disrupting traditional government procurement mechanisms, which requires organisations to rapidly re-think their approach to market.

We offer Procurement-as-a-Service (PaaS), which is an outcome based service offering with an expert procurement and contract management capability.

A key differentiator of our procurement services is that we strive to transfer our expertise, knowledge, skills to our clients as part of the process.

We are committed to delivering the required procurement outcome and value for money for our clients. Our services include:


  • Procurement Strategy Advice
  • Procurement Plans
  • Evaluation and Assessment, including processes for technical, price and value for money evaluations and reporting
  • End-to-end Tender Management
  • Contract and Contract Management Plans
  • End-to-end contract and procurement process advisory, management and support
    Management of multi-vendor arrangements, particularly in cloud brokerage


Client Examples – Department of Immigration and Border Protection, Geoscience Australia, Clean Energy Regulator.

Portfolio, Program and Project Advisory Services

Strategic Reform has a long track record of providing Portfolio, Program and Project Advisory Services. We provide you with the right capabilities to successfully deliver value from your portfolio of projects.

We have experience in the establishment of Enterprise Portfolio Management Offices and Centres of Excellence, aligning projects and program portfolios against enterprise strategies to ensure maximum return on portfolio investment.

Additionally, we can supply experienced Programme and Project Managers and can provision full scale project teams with subject matter experts from many different vertical markets including, Defence, federal and local Government, finance, pharmaceuticals and many others.
Our surge team can quickly deploy to undertake Portfolio, Program and Project Health Checks and Remediation.

Strategic Reform offers a highly personalised service backed by the capability and energy to deliver, regardless of the scale and complexity of your programs. We have close, long-standing relationships with our clients and our reputation is in our partnership approach to helping them succeed.

Our portfolio, programme and project advisory services include:

  • EPMO Set Up
  • Frameworks and Strategies
  • Stakeholder Engagement Planning and Management
  • Program Directors and Managers
  • Project Managers, Coordinators
  • Governance Design and Set-up
  • Value Management
  • Conflict Management
  • Health Checks, Gateway Reviews, Maturity Assessments and Remediation

Visit our Clients and Case Studies to see the variety and scale of projects and programmes we deliver.






  • P: +61 2 6257 0647
  • E:
  • A: 7/102 Northbourne Avenue, ACT 2612
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