Administrative Appeals Tribunal

Enterprise Architecture and Cloud Migration

Year: 2019

Scope and summary of activities

Strategic Reform developed a current and future state enterprise architecture across business, data/information, application, and infrastructure layers and develop the roadmap and business case to achieve the business and ICT solution.

In 2015, three independent tribunals, the MRT, RRT and SSAT, were amalgamated with the AAT which sought to integrate, transform, engage and optimise its capabilities to become a high-performing, national tribunal.

Key business drivers impacting AAT’s change agenda were significant growth in caseload demand, substantial increase in personnel, increased diversity and variance in core business processes, and duplication in IT systems. Further alignment was required at the operating model and enterprise architecture levels to reflect a shared vision of corporate strategy, capabilities, structures, systems, processes and a common organisational culture.

Outcomes and Benefits

  • Understand, assess and document strengths and gaps within the current state enterprise architecture (business, information, application and infrastructure architectures) in alignment with AAT’s strategic direction and business needs.
  • Defined the current and future state enterprise architecture, and case management roadmap, and validated findings and recommendations with a cross-section of members and staff to ensure research accuracy.
  • Developed a practical implementation roadmap and business case, to accelerate the AAT’s integration and prepare the organisation for future challenges and demands and evolved its capabilities to achieve its strategic outcomes.
  • Define ICT investment including  Azure cloud migration, Office365 adoption and potential use of Dynamics 365 as a strategic application platform for multiple functions.

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